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Frequently Asked Questions

If you do not find an answer to your question, contact us by e-mail info@moskvarium.ru or call +7 499 677 77 77, we will be glad to help you.

1. Where can I get the tickets to Moskvarium at no risk?
The official sales points of tickets to the Water show, the Aquarium, children’s theatre and the interactive exhibition are the box offices and ticket machines at Moskvarium and the official website
2. If I have bought a ticket to the Aquarium, can I see the Water show?
No, an admission ticket to the Aquarium only allows you to enter the Aquarium once. To see a water show you need to buy an extra ticket to the show.
3. If I have paid for a guided tour, do I have to buy an admission ticket to the Aquarium?
Yes, to enter the Aquarium you need to buy admission tickets for each visitor. Guided tours are at an extra charge.
4. If I have bought a ticket to the Water Show, can I enter the Aquarium?
No, the ticket to the Water Show only allows you to see one Water Show. To enter the Aquarium you need an admission ticket to the Aquarium.
5. If I have bought a ticket to the Water Show but I can’t come, can I come to another performance later?
No, the ticket only allows you to see a particular performance according to the time and date in the ticket.
6. My baby is 10 months old. Do I have to buy a ticket to the Water Show for the baby?
Admission tickets to the Water Show for children under 2 years old are free.
7. My child is 10 months old, do I need to buy them an admission ticket to the Aquarium?
We are happy to see our youngest visitors at the centre. Admission tickets to the Aquarium for children under 3 years old are free.
8. Are there any discounts for the tickets to the water shows?
There is a 10% discount to our Water Show for Large families members. There is special price – 10 RUB – for veterans of the Second World War. Tickets must be purchased at the box office on the day of the Show with a document confirming the status. The discount does not apply to a combined ticket and is not valid with other promotions and offers.
9. Are there any birthday discounts for the Water Show or the Aquarium exhibition?
Yes, on your birthday you can have a 15% discount on the tickets to the Water Show or the Aquarium exhibition if you show your ID at the box office when buying the tickets. The discount is only valid on the exact date of your birthday, for one ticket for the birthday person, and cannot be used to buy tickets for other dates.
10. Are there any discounts for the Aquarium exhibition?
We provide discount tickets for the following categories of Russian citizens:
  • free tickets to the Aquarium for children under 3 years old
  • disabled people of the 1st group +1 companion pay 10 RUB per person on any day
  • disabled children +1 companion — 10 RUB per person on any day
  • WWII veterans: 10 RUB per person, on any day
  • national heroes of Russia and the USSR — 10 RUB per person, on any day
  • large families — 600 RUB per person, on any day
  • disabled people of the 2st group — 600 RUB per person, on any day
  • senior people — 50% discount per person, on working Mondays only (except for public holidays)
Please note that these discounts are only provided to Russian citizens at Moskvarium box office on the day of their visit upon presentation of proper papers.
11. Can I book tickets?
We do not provide booking service. However, there are several convenient ways to buy tickets: you can come to Moskvarium box office, or use a ticket machine at the box office, or buy tickets on our website.
12. I have paid for the tickets but I haven’t received them by e-mail. What should I do?
Please send your name, phone number and the e-mail you entered when making the order to info@moskvarium.ru and specify the problem.
13. Are there any discounts for the Way Of Water exhibition?
We provide discount tickets for the following categories of Russian citizens:
  • free tickets to the Jurassic Ocean exhibition for children under 3 years old
  • disabled people of the 1st group +1 companion pay 650 RUB per person on any day
  • disabled children +1 companion — 650 RUB per person on any day
  • WWII veterans: 650 RUB per person, on any day
  • national heroes of Russia and the USSR — 650 RUB per person, on any day
  • large families — 650 RUB per person, on any day
  • disabled people of the 2nd group — 650 RUB per person, on any day
Please note that these discounts are only provided to Russian citizens at Moskvarium box office on the day of their visit upon presentation of proper papers.
14. I have bought tickets to Moskvarium, but I cannot come on this specific day. Can I return or exchange tickets?
It is possible. Please find the full return and exchange policy:
• For the Aquarium, water show and interactive performance of the Children’s theatre– this link.
• For the Sea of Music concert – this link.
15. Where can I find Moskvarium visiting rules?
Find out about admission rules following this link.
16. Is there a baggage room at Moskvarium?
No, we do not have a baggage room. You can store your belongings at the cloakroom. Find out about storage rules following this link.
17. Can I rent a baby stroller at Moskvarium?
Yes, you can rent a baby stroller and use it on the territory of Moskvarium. The service cost is 150 rubles. The deposit of 1000 rubles is refunded after the equipment is returned.
18. Can I move around Moskvarium in a wheelchair?
We have provided a barrier-free environment for disabled people. If you have any difficulties please address our staff at information desks.
19. How long does one water show last?
The duration of the Show is 1 hour. Performance is without intermission.
20. My child is already 12 years old. Can they visit the Aquarium with a ticket for «young visitors»?

No, this type of tickets is available for children from 3 to 11 years old inclusive. From the age of 12 an «Adult» ticket is required.

21. Do you have audio guides?
Yes, you can visit Aquarium with audio guide (Russian or English). You can get equipment at the information desk on the "0" floor, before entrance the exposition. It costs 350 rubles. When You return the equipment, the 1000 rubles deposit is returned too.
23. Have you got gift certificates for attending the show or the aquarium?
Yes, you can buy a gift certificate at the gift shop of Moskvarium or at the website moretoys.shop
The full list of Rules of purchase and use of gift certificates can be found at our website
24. How can I book a guided tour to the Aquarium?
You can visit the Aquarium alone or in a guided group.
  • There are group tours starting every hour from 11 am to 8 pm. A guided tour in a group costs 300 RUB per person which you pay extra to the admission ticket. You do not need to book a tour in advance. After you pay for the tour you can join the next group (if the group is not full).
  • We also provide individual tours, find out more about prices following this link. Individual tours should be booked in advance by phone +7 499 677 77 77 or by e-mail sales@moskvarium.ru.
25. Are there discounts for students?

Yes, students can get a 10% discount for the admission to the Aquarium upon presentation of a valid student ID. The discount is valid at Moskvarium box office from Monday to Thursday (except public holidays).

The offer is only available on the day of your visit to the Aquarium. If you buy a ticket to another date, the discount is not provided. There is no discount for the water show.
27. Can I park my car by Moskvarium?
Moskvarium is located on the territory of the VDNH park. The entrance to the territory of VDNH is outside the jurisdiction of Moskvarium. In connection with the international exhibition-forum Russia from November 04, 2023 to July 08, 2024 the entrance to the territory of VDNH by car is not allowed.
You can use the multi-level parking at the address Khovanskaya street, 18 that is situated by the Khovanskaya checkpoint. Parking is paid.
You can find more information on our website
28. I have picked seats for the show on your website but I haven’t managed to purchase them within the time limit. Why are these seats unavailable now?

If you have picked seats for the show on our website but haven’t purchased them, they remain blocked within 30 minutes. After this period they will be available again.

28. Can I buy a combined ticket for the Show and Aquarium on www.moskvarium.ru?
If you buy a ticket to any Show plus an admission ticket to the Aquarium in one transaction, you pay 750 RUB (from Monday to Thursday, except public holidays) or 900 RUB (from Friday to Sunday and public holidays) for admission to the Aquarium. You can buy this type of ticket either at the box office or on the website. To do this, you need first to choose date, time and seat for the show and then click «Buy» button. After that you’ll see a popup offering you to «BUY A TICKET TO THE AQUARIUM FOR 700/850 RUB». Click «OK» and proceed to payment.
We will be glad to answer all your further questions

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