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Return and Exchange Policy

How to Return Tickets to a Water Show

  • In case of returning the ticket more than 72 hours prior to the show the box office of Moskvarium makes a 100% refund.
  • In case of returning the ticket during the period of 24 to 72 hours (i.e. no less than 24 and no more than 72 hours) prior to the show the box office of Moskvarium returns 70% of the ticket cost.
  • In case of returning the ticket less than 24 hours prior to the show the box office of Moskvarium does not make a refund.
  • The customer is offered to exchange their ticket (but only once) not less than 24 hours prior to the show for a ticket for another date, if there are any seats available.
  • Once the date is changed, the new tickets become non-refundable.

How to Return Tickets to the Aquarium

  • In case of returning the ticket not later than the admission day end the box office of Moskvarium makes a 100% refund.
  • The customer is offered to exchange their ticket (but only once) not not later than the admission day for a ticket for another date, if there are any seats available.
  • Once the date is changed, the new tickets become non-refundable.

How to Return Tickets to all Other Activities (lectures, tours etc.)

  • In case of returning the ticket more than 72 hours prior to the activity the box office of Moskvarium makes a 100% refund.
  • In case of returning the ticket during the period of 24 to 72 hours (i.e. no less than 24 and no more than 72 hours) prior to the activity the box office of Moskvarium returns 70% of the ticket cost.
  • In case of returning the ticket less than 24 hours prior to the activity the box office of Moskvarium returns 50% of the ticket cost.

‘Combo’, a ticket to Moskvarium (admission to the Aquarium and a water show or exhibition, or another combination), is considered to be one single ticket. You cannot return or exchange this ticket partially.

Please note: each visitor, with no regard to age, should have their own ticket to the water show. In case of damage, spoilage or loss of the ticket we do not issue duplicates and do not make a refund. In case of changing, cancelling or postponing the activity initiated by Moskvarium the box office of Moskvarium makes a 100% during an estimated period of time:

  • in case of changing the event: during the period from the official announcement of changing the event until the actual beginning of the event;
  • in case of postponing the event: during 15 days from the official announcement of postponing the event until one day prior to actual beginning of the event;
  • in case of cancelling the event: during the period from the official announcement of changing the event until the date in the ticket. The official announcement implies placing relevant information in the official ticket sales points.

In all cases the electronic tickets purchased on the official Moskvarium website (and the tickets purchases at the box office and ticket machines at Moskvarium) can be exchanged or refunded at the Moskvarium building, situated VDNKh, 119 Prospekt Mira, building 23, Moscow, on the basis of a personal written application of the customer upon the presentation of any identification document, namely:

  • Russian passport;
  • Russian foreign passport (for the citizens who reside permanently outside the Russian Federation);
  • Russian military ID; identity card of a soldier, sailor, sergeant, sergeant major, warrant officer, midshipman;
  • temporary identity card of a Russian citizen (N 2П form);
  • birth certificate;
  • Russian magistrate’s of the prosecutor’s department identity (art. 41.1 ФЗ «About the prosecutor’s office of the Russian Federation» N 2202-1 от 17.01.1992);
  • sailor’s identity;
  • temporary residence permit (for foreign citizens);
  • foreign citizen’s passport or another ID set by federal law and recognised according to the international agreement of the Russian Federation as an official identity of a foreign citizen.

The tickets purchased at our recognised partners’ sales outlets can be returned to the recognised partner who issued the ticket to at Moskvarium according to art. 3.10 of the present rules.

Applications for the refund are considered and the refunds are implemented (in case of application approval) within 15 (fifteen) working days from the date of application receipt.

In case of ticket exchange, tickets are considered valid and are subject to exchange for the replaced event at Moskvarium box offices.

Replacement of performers participating in the event is not the basis for ticket refund or demand of a free ticket to a similar event with the desired cast of participants.

An unused ticket cannot be used to attend events on other dates.

Refund of tickets sold at a discount to canceled, rescheduled or replaced events, is made according to the discount.

By purchasing a ticket for the event held by Moskvarium, the buyer confirms the formation of the services contract, as well as their agreement with these rules. The services contract is formalized by the issue of the ticket to the purchaser. A ticket is a recognised document containing information about the terms of the contract with the consumer.

*Before you visit Moskvarium, in order to avoid being late for an event, please read the rules of entering and going around the territory of VDNKh and the parking lots.